I’m Chrystal

Senior UX Designer with experience designing responsive web, mobile, tablet, and TV experiences across fintech, entertainment, and nonprofit sectors. Passionate about understanding user needs and advocating for their voices throughout the design process. Proud cat whisperer and avid world traveler.

Recent Work

Fixing Dead Ends in the Pick A Seat Experience

Introduced a responsive web unified map and list view to streamline navigation, reduce customer call volume, and enhance the experience for comparing VIP offers.

Redesigning KYC for Mobile

Improved annual response rate from 48% to 74% by redesigning the mobile UX and validating design decisions through moderated usability testing.

The Gospel App

Use the Gospel App to start the challenge, and pray for your friends faithfully by yourself, or get some others together to pray as a group!

Improving the Apex Resolution Tool

Redesigned our B2B ticket resolution tool dashboard filters and added features to troubleshoot tickets in the transfer queue.

Survey App: Improving the In-store Experience

Created a survey app to improve the AT&T retail experience, addressing long lines while increasing visibility of DIRECTV products.

Testimonies

  • "It has been MY pleasure and MY privilege to work with you. You were always there for our efforts when we most needed you, and you always came through."

    Mario Levin (Sr. Software Engineer at Directv)

  • "When I think of Chrystal Y. I think of her availability to help whenever and wherever is needed. She is the first to jump in and take on extra responsibility to help make her fellow designers’ lives just a little bit easier."

    Thomas Cardoza (Associate Creative Director at Citi)

  • "You were so eager and excited to be part of the team. You have a great work ethic and it showed! As you grew into your position, I watched you flourish and do some amazing things!"

    Sharon Parsons (Producer at Citi)